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Customer Service Representative

2 months ago

Northridge, California, United States Regal Medical Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Member Services team in Northridge. As a key member of our team, you will be responsible for providing exceptional service to our members, health plans, and providers through phone, email, and other communication channels.

Key Responsibilities
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date records of member interactions and correspondence.
  • Collaborate with internal teams to resolve complex issues and provide solutions to members.
  • Develop and maintain a thorough understanding of our health plans, benefits, and services to provide accurate information to members.
  • Provide exceptional customer service through active listening, empathy, and effective communication.
Requirements
  • Minimum 2 years of customer service experience in a medical setting.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in MS Office and other software applications.
What We Offer
  • A competitive salary range of $21-23 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan and income protection insurance.
  • Tuition reimbursement and license renewal CEU cost reimbursement program.
  • A business-casual working environment and opportunities for professional growth and development.

Regal Medical Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.