Customer Service/Billing Representative
1 month ago
As a Customer Service/Billing Representative at Gold's Gym, you will play a vital role in ensuring the accuracy and efficiency of our data entry processes. You will be responsible for maintaining our database(s) through custom software, processing monthly billing, and providing exceptional customer service to our members. If you have a passion for delivering excellent customer experiences and are detail-oriented, we encourage you to apply for this exciting opportunity.
Key Responsibilities
• Perform data entry using word processing, spreadsheet, or database commands and formats material as required
• Create data directories/subdirectories for file and report generation retrieval purposes
• Review discrepancies in data received, request clarification, or advise supervisor of issues related to data and perform data verification routines in accordance with company procedures
• Interact with departmental and other staff on matters affecting data, make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection, and retrieval
• Process batching for draft billing for all members with monthly credit card and checking/savings account billing
• Maintain administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.)
• Determine the status of delinquent membership accounts by recording available information and determine proper course of action (i.e., deletion and referral for further legal and collection action)
• Contact all members that have past due balances and establish repayment arrangements
• Communicate pertinent information to all managers, staff, and members as required
• Respond to escalated member issues forwarded by field operations. Resolve escalated issues using critical thinking skills and approved levels of discretion/empowerment
• Develop and maintain a high level of knowledge of customer service inquiry, account maintenance, and other internal systems
• Make supervisor and senior management aware of any new or unusual developments regarding any and all member-related or system-related matters
What We Offer
Gold's Gym is a dynamic and growing company with a culture that values humility, dependability, and an entrepreneurial spirit. We offer a competitive salary range of $16-$18 and a chance to be part of a worldwide fitness powerhouse.
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