Beauty Industry Customer Service Representative
1 week ago
Join our team at Tricoci University of Beauty Culture, a leading education company in the beauty industry, as a Guest Service Representative. In this role, you will be responsible for delivering exceptional customer service to prospective students, clients, and guests.
Responsibilities:- Prepare work area and maintain master client file.
- Ensure adequate supplies are available at the front desk.
- Greet clients and schedule their services, suggesting add-on services.
- Deliver superior customer service to each client.
- Resolve client situations within company standards.
- Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
- Assist with and sell retail products.
- Clean work area regularly each day.
- Actively participate in sales promotions.
- Closing out and balancing the cash drawer after each shift.
- Responsible for cash drawer accuracy.
- Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers".
- Dust and re-stock retail shelves.
- Maintain an accurate client system database.
- Comply with all state, federal, and campus policies.
- Assist with special projects.
- Superior Customer Service Skills, consistent communication skills.
- Team Player.
- Cash Handling.
- Detail Oriented, Computer skills.
- Good organizational skills.
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