Beauty Industry Customer Service Representative

1 week ago


Indianapolis, Indiana, United States Jobs for Humanity Full time
Job Title: Guest Service Representative

Join our team at Tricoci University of Beauty Culture, a leading education company in the beauty industry, as a Guest Service Representative. In this role, you will be responsible for delivering exceptional customer service to prospective students, clients, and guests.

Responsibilities:
  • Prepare work area and maintain master client file.
  • Ensure adequate supplies are available at the front desk.
  • Greet clients and schedule their services, suggesting add-on services.
  • Deliver superior customer service to each client.
  • Resolve client situations within company standards.
  • Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
  • Assist with and sell retail products.
  • Clean work area regularly each day.
  • Actively participate in sales promotions.
  • Closing out and balancing the cash drawer after each shift.
  • Responsible for cash drawer accuracy.
  • Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers".
  • Dust and re-stock retail shelves.
  • Maintain an accurate client system database.
  • Comply with all state, federal, and campus policies.
  • Assist with special projects.
Requirements:
  • Superior Customer Service Skills, consistent communication skills.
  • Team Player.
  • Cash Handling.
  • Detail Oriented, Computer skills.
  • Good organizational skills.


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