Patient Experience Liaison

1 month ago


Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

Job Summary

We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children\u0027s Hospital. This role will be responsible for providing exceptional customer service to patients, families, and visitors, while also supporting the operations of our Cardiovascular Program.

Key Responsibilities

  • Provide positive and effective customer service that supports unit operations
  • Collaborate with referring providers and practices
  • Obtain required authorizations to compile patient and staff schedules
  • Schedule patients and support the patient encounter
  • Check In / Check Out: Greet and direct patients, families, and visitors
  • Monitor daily schedule and coordinate flow with clinicians/supervisor
  • Reconcile payments and prepare deposits, provide record of transactions in Hospital systems
  • Facilitate and direct communication with Financial Counseling
  • Administrative: Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
  • Provide routine clerical support as needed
  • Admin Support for Admissions, Discharges, and Transfers
  • Reconcile patient charts during admissions and discharges
  • Update and reconcile the Patient Monitoring System upon admission, discharges, and transfers

Requirements

  • A high school level of education, Bachelor\u0027s Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

What We Offer

Boston Children\u0027s Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.



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