Patient Experience Liaison
4 weeks ago
**Key Responsibilities:**
* Provide positive and effective customer service to support departmental and hospital administrative operations.
* Schedule patient encounters and procedures to coordinate within and across providers, departments, and institutions.
* Answer, screen, and route telephone calls, recording and forwarding messages and triaging calls for urgent information or services.
* Collaborate and communicate with referring providers and practices to facilitate management of complex patient issues.
* Greet and direct patients, families, and visitors, monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
* Communicate with clinicians and/or supervisors and route patients/visitors to maintain efficient patient/visitor flow.
* Serve as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning, and safety issues.
* Collect and organize medical records, information, materials, and supplies required for admissions or encounters.
* Verify, record, and process patient demographics, insurance/payment, and referral information for patient encounters.
**Requirements:**
* Superb customer service, keen attention to detail, strong computing skills with the ability to learn new software quickly, and the ability to work in multiple systems simultaneously.
* Ability to work independently and as part of a team.
* A high school level of educational development and preferred experience in customer service, administration, or a healthcare setting.
* Bachelor\u2019s Degree preferred.
Boston Children\u2019s Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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