Platform Administrator Specialist

2 weeks ago


Erlanger, Kentucky, United States MSCCN Full time
Technical Service Administrator

Job Overview:

We are seeking an experienced Technical Service Administrator to join our MSCCN team. The successful candidate will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform.

Key Accountabilities:

  1. Administration and configuration of ServiceNow platform
  2. Integration of ServiceNow with other enterprise systems and tools
  3. Leadership and mentorship of a team of ServiceNow developers and administrators
  4. Technical guidance and support for team members
  5. Process improvement and automation within the ServiceNow platform
  6. Implementation and maintenance of ITIL processes
  7. Development and delivery of training sessions
  8. Comprehensive documentation creation and maintenance
  9. Security and compliance assurance
  10. Risk identification and mitigation
  11. Performance monitoring and optimization
  12. Troubleshooting and issue resolution

Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 5 years of experience in ServiceNow administration and development
  • Proven experience as a technical lead or similar role
  • Strong knowledge of ServiceNow modules
  • Experience with REST/SOAP APIs, integrations, and data migration
  • ITIL certification is preferred

Salary: Up to $50.00 per hour



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