Platform Administrator Specialist
2 weeks ago
Job Overview:
We are seeking an experienced Technical Service Administrator to join our MSCCN team. The successful candidate will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform.
Key Accountabilities:
- Administration and configuration of ServiceNow platform
- Integration of ServiceNow with other enterprise systems and tools
- Leadership and mentorship of a team of ServiceNow developers and administrators
- Technical guidance and support for team members
- Process improvement and automation within the ServiceNow platform
- Implementation and maintenance of ITIL processes
- Development and delivery of training sessions
- Comprehensive documentation creation and maintenance
- Security and compliance assurance
- Risk identification and mitigation
- Performance monitoring and optimization
- Troubleshooting and issue resolution
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5 years of experience in ServiceNow administration and development
- Proven experience as a technical lead or similar role
- Strong knowledge of ServiceNow modules
- Experience with REST/SOAP APIs, integrations, and data migration
- ITIL certification is preferred
Salary: Up to $50.00 per hour
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