Customer Experience Associate

1 week ago


Erlanger, Kentucky, United States Total Quality Logistics Full time
About the Role

As a Logistics Support Specialist at Total Quality Logistics, you will undergo extensive training to become an expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to facilitate daily shipment activities.

You will serve as the primary point of contact for our sales representatives, providing direct support to help drive business growth.

What's in it for You:

  • A comprehensive benefits package, including health, dental, and vision coverage with no out-of-pocket costs, plus a 401(k) plan with company match
  • Structured career advancement opportunities
  • Tuition reimbursement up to $5,000 per year
  • Employee referral bonus opportunities
  • Recognition as a Fortune 100 Best Company to Work For and Forbes America's Best Employer
Key Responsibilities

As a Logistics Support Specialist, your key responsibilities will include:

  • Becoming the subject matter expert on all administrative tasks related to your assigned accounts
  • Documenting and managing tasks within our internal systems
  • Scheduling appointments and coordinating shipments from pickup to delivery
  • Resolving shipping issues with professionalism and attention to detail
  • Providing excellent customer service to both internal and external stakeholders
  • Supporting billing and payment processing as needed

Requirements

  • At least one year of customer service experience
  • Fluency in English and Mandarin
  • An exceptional work ethic with a history of excellent attendance
  • Strong verbal communication skills for face-to-face and phone interactions
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • The ability to take ownership of responsibilities and ensure task completion

Estimated Salary: Based on industry standards and location, the estimated salary for this role is around $50,000 - $60,000 per year.



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