Customer Experience Associate
1 week ago
As a Logistics Support Specialist at Total Quality Logistics, you will undergo extensive training to become an expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to facilitate daily shipment activities.
You will serve as the primary point of contact for our sales representatives, providing direct support to help drive business growth.
What's in it for You:
- A comprehensive benefits package, including health, dental, and vision coverage with no out-of-pocket costs, plus a 401(k) plan with company match
- Structured career advancement opportunities
- Tuition reimbursement up to $5,000 per year
- Employee referral bonus opportunities
- Recognition as a Fortune 100 Best Company to Work For and Forbes America's Best Employer
As a Logistics Support Specialist, your key responsibilities will include:
- Becoming the subject matter expert on all administrative tasks related to your assigned accounts
- Documenting and managing tasks within our internal systems
- Scheduling appointments and coordinating shipments from pickup to delivery
- Resolving shipping issues with professionalism and attention to detail
- Providing excellent customer service to both internal and external stakeholders
- Supporting billing and payment processing as needed
Requirements
- At least one year of customer service experience
- Fluency in English and Mandarin
- An exceptional work ethic with a history of excellent attendance
- Strong verbal communication skills for face-to-face and phone interactions
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- The ability to take ownership of responsibilities and ensure task completion
Estimated Salary: Based on industry standards and location, the estimated salary for this role is around $50,000 - $60,000 per year.
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