ServiceNow Technical Lead
2 weeks ago
About the Role:
The Technical Service Administrator will be responsible for overseeing the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This includes ensuring the platform is up-to-date with the latest patches, releases, and best practices.
Main Responsibilities:
- Oversight of ServiceNow platform administration, configuration, and maintenance
- Collaboration with IT teams to integrate ServiceNow with other enterprise systems and tools
- Mentorship of a team of ServiceNow developers and administrators
- Technical guidance and support for team members and adherence to best practices
- Identification of opportunities for process improvement and automation within the ServiceNow platform
- Implementation and maintenance of ITIL processes and alignment with organizational goals
- Development and delivery of training sessions for end-users and administrators
- Creation and maintenance of comprehensive documentation, including design documents, user guides, and standard operating procedures
- Ensurance of the ServiceNow platform's security and compliance with organizational policies and industry standards
- Regular audits and assessments to identify and mitigate risks
- Monitoring of the performance of the ServiceNow platform and implementation of optimizations as needed
- Troubleshooting and resolution of technical issues in a timely manner
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5 years of experience in ServiceNow administration and development
- Proven experience as a technical lead or similar role, with the ability to mentor a team
- Strong knowledge of ServiceNow modules
- Experience with REST/SOAP APIs, integrations, and data migration
- ITIL certification is preferred
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) and/or other relevant certifications
- Experience with Agile/Scrum methodologies
- Familiarity with cloud platforms and technologies
Estimated Salary: Up to $50.00 per hour
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