Front Desk Coordinator

2 weeks ago


Hoboken, New Jersey, United States CarePoint Health Full time
About CarePoint Health

CarePoint Health is a leading healthcare system in New Jersey, comprised of three hospitals: Christ Hospital in Jersey City, Hoboken University Medical Center, and Bayonne Medical Center. With over 3,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey, and provides care to over 300,000 individuals each year.

Job Summary

The Front Desk Coordinator is responsible for managing the front office, triage phone calls, scheduling, billing, filing, and assisting with data entry and registration. A successful candidate will have good organizational skills and the ability to effectively communicate.

Key Responsibilities
  1. Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
  2. Daily tasks include confirming appointments, verifying insurance, verifying I.D. of each patient, pre-authorizations, and problem logging.
  3. Composes and prepares correspondence, invoices, reports, presentations, and maintains appropriate files.
  4. Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
  5. Prepares patient charts as required and has all proper consents signed.
  6. Appropriately schedules appointments and meetings.
  7. Addresses patient complaints in a timely and effective manner.
  8. Keeps in constant communication with Office Manager and Senior Practice Manager.
  9. Provides administrative and clerical support when necessary.
  10. HIPAA Compliance complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the Privacy, Security and Confidentiality Agreement.
  11. Participates in departments quality improvement plan.
  12. Maintains patient confidentiality and complies with HIPAA regulations.
  13. Correctly schedules patient into EMR and bills appropriately.
  14. Acts as a messenger, when required.
  15. Organizes the center's calendars and is the liaison between medical professionals and patients.
  16. Other duties as assigned.
Requirements
  • High School Diploma or Equivalency
  • 2-3 Years Medical Office experience required
  • Basic working knowledge of Microsoft Office (WORD, EXCEL)
  • One (1) year of experience in customer service or reception, preferably in a healthcare environment
  • Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
  • Knowledge of medical terminology and organization services.
  • Outstanding verbal and written communication skills, customer service skills, phone etiquette, and works well in a fast-paced dynamic atmosphere.
  • Team-oriented mentality.
  • Ability to multi-task and work independently while being detail-oriented.
  • Displays extraordinary customer service skills in person, telephone, and written communications.


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