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Technical Support Specialist

2 months ago

Hoboken, New Jersey, United States ACL Digital Full time
Job Summary

The Technology Support Specialist I provides daily routine technical support to ensure the smooth operation of our systems. This role involves consulting with supervisors for task prioritization and applying technical knowledge effectively.

Key Responsibilities
  • Perform daily routine technical support tasks
  • Consult with supervisors for task prioritization
  • Apply technical knowledge to resolve issues
  • Specialize in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification
  • Assist others in the technology department as needed
  • Provide after-hours service for escalated issues
  • Deploy hardware and software to clients
  • Assist with new hire processing
  • Perform basic software troubleshooting and hardware triage support
  • Assist with equipment setup for conference/meeting facilities
  • Handle minor administrative functions
  • Respond to customer inquiries
  • Resolve hardware and software problems
  • Record inquiries and repair/service requests
  • Diagnose problems using automated systems
  • Report problems and make suggestions for improvements
  • Escalate to senior staff when necessary
  • Coordinate and maintain inventory
  • Process firmwide requests for software and documentation
  • Track software licenses
  • Coordinate mass distributions
  • Make recommendations to management
Requirements
  • 2 years of desktop tech support experience
  • Good problem-solving skills
  • Self-starter with ability to ask questions
  • Ability to handle a high volume of calls