Membership Service Representative II

17 hours ago

Marietta, Georgia, United States YMCA of Metro Atlanta Full time
About the Role

We are seeking a highly skilled and customer-focused Membership Service Representative II to join our team at the YMCA of Metro Atlanta. As a key member of our membership operations team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Provide outstanding service to members, guests, and program participants in a fast-paced and dynamic environment.
  • Welcome members as they enter and leave the YMCA, ensuring a warm and welcoming experience.
  • Greet, engage, and/or tour prospective members and program participants, showcasing the benefits of our programs and services.
  • Support membership operations through the sale of memberships and program offerings, ensuring a seamless and efficient experience for our members.
  • Develop and maintain a deep understanding of our programs and services, enabling you to respond to member inquiries and provide expert guidance.
  • Build strong relationships with members, volunteers, and collaborative partners, fostering a sense of community and connection within our organization.
  • Directly handle and resolve membership concerns, escalating unusual situations or unresolved issues to your supervisor as needed.
  • Maintain certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures, ensuring a safe and healthy environment for our members and staff.
  • Adhere to and implement all policies and procedures outlined in our training manual, staying up-to-date on new policies and procedures as they are implemented.
  • Communicate effectively with members, guests, program participants, and volunteers, providing assistance and support as needed.
  • Assist in our annual branch Why It Matters Campaign, achieving individual and team goals related to the campaign.
  • Complete all required SPIRIT trainings, applying and utilizing SPIRIT according to established guidelines as assigned.
Requirements
  • Proficiency in MS Office Suite, with the ability to learn and adapt to new software and systems.
  • Excellent problem-solving and time management skills, with the ability to handle multiple tasks and work independently.
  • Ability to attend, complete, and pass Point of Sale training, ensuring a high level of proficiency in our membership operations systems.
  • Maintain confidentiality and handle sensitive information with discretion, adhering to our organization's privacy requirements.
  • High degree of human relation skills, with the ability to effectively communicate and manage information to peers, staff, and volunteers.
  • Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Preferred Requirements
  • 1+ years of experience in customer service, either paid or volunteer, with a strong track record of delivering exceptional service.
  • Previous experience in a membership operations or customer-facing role, with a deep understanding of membership sales and program offerings.
  • Knowledge of SPIRIT and experience working in a non-profit or membership-based organization.
Employment and Benefits

We offer a competitive employment package, including excellent benefits and career opportunities, as part of our culture of excellence. The YMCA of Metropolitan Atlanta is an equal opportunity employer, committed to diversity and inclusion in all aspects of our organization.

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