Membership Service Representative II

3 weeks ago

Marietta, Georgia, United States YMCA of Metro Atlanta Full time
Job Title: Membership Service Representative II

At the YMCA of Metro Atlanta, we're seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:
  • Provide outstanding customer service to members, guests, and program participants in a fast-paced environment.
  • Welcome members as they enter and leave the YMCA, ensuring a warm and welcoming experience.
  • Engage with prospective members and program participants, providing tours and information about our programs and services.
  • Support membership operations through the sale of memberships and program offerings.
  • Develop and maintain a strong knowledge base of our programs and services, enabling you to respond to member inquiries and provide solutions.
  • Build strong relationships with members, volunteers, and collaborative partners, fostering a sense of community and connection.
  • Resolve membership concerns and escalate unusual situations or unresolved issues to your supervisor.
  • Maintain certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures outlined in the training manual.
  • Communicate effectively with members, guests, program participants, and volunteers, providing assistance as needed.
Requirements:
  • Computer proficiency with MS Office Suite.
  • Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.
  • Ability to attend, complete, and pass Point of Sale training.
  • Maintain confidentiality and handle sensitive member information with discretion.
  • High degree of human relation skills, with the ability to effectively communicate and manage information to peers, staff, and volunteers.
  • Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Preferred Requirements:
  • 1+ years of experience in customer service, either paid or volunteer.
  • SPIRIT training and certification.
  • Previous YMCA or non-profit experience.

The YMCA of Metropolitan Atlanta offers a competitive benefits package and career opportunities as part of our culture of excellence. We're an equal opportunity employer and welcome applications from diverse candidates who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY.

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