Membership Service Representative II

4 weeks ago


Marietta, Georgia, United States YMCA Of Metro Atlanta Full time
Job Summary

The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants. This role requires a strong ability to communicate effectively, build relationships, and resolve membership concerns in a timely and professional manner.

Key Responsibilities
  • Provide exceptional service to members, guests, and program participants in the branch and on the phone.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through the sale of memberships and program offerings.
  • Develop and maintain knowledge of membership policies and procedures.
  • Communicate effectively with members, guests, and staff to resolve membership concerns.
Requirements
  • Computer proficiency with MS Office Suite.
  • Ability to handle multiple tasks, work independently, and problem-solve.
  • Ability to maintain confidentiality and handle sensitive information.
  • High degree of human relation skills, including effective communication and conflict resolution.
Preferred Requirements
  • 1+ years of experience in customer service or a related field.
  • SPIRIT certification or willingness to obtain.
  • Previous experience working in a non-profit or membership-based organization.


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