Membership Service Representative II
4 weeks ago
The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants. This role requires a strong ability to communicate effectively, build relationships, and resolve membership concerns in a timely and professional manner.
Key Responsibilities- Provide exceptional service to members, guests, and program participants in the branch and on the phone.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or tour prospective members and program participants.
- Support membership operations through the sale of memberships and program offerings.
- Develop and maintain knowledge of membership policies and procedures.
- Communicate effectively with members, guests, and staff to resolve membership concerns.
- Computer proficiency with MS Office Suite.
- Ability to handle multiple tasks, work independently, and problem-solve.
- Ability to maintain confidentiality and handle sensitive information.
- High degree of human relation skills, including effective communication and conflict resolution.
- 1+ years of experience in customer service or a related field.
- SPIRIT certification or willingness to obtain.
- Previous experience working in a non-profit or membership-based organization.
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Membership Service Representative II
1 month ago
Marietta, Georgia, United States YMCA of Metro Atlanta Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative II. In this role, you will be responsible for providing exceptional service to members, guests, and program participants, contributing to member retention and satisfaction.Key Responsibilities:Provide excellent service to...
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Membership Development Specialist
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