Hotel Operations Manager
6 days ago
Sage Hospitality Job Description
Est. Salary: $45,000 - $55,000 per year
We value personal and professional growth at Sage Hospitality. As a leading hotel operator, we empower associates to find a balance between work and life by encouraging initiative and responsibility for their advancement.
This role is responsible for supervising front office staff for efficient operations and excellent customer results. Responds professionally and courteously to guests and inquiries. Provides accurate and timely information and services.
- Supervises front desk operations for excellent service and hospitality.
- Trains, directs, and resolves issues with front desk team members.
- Resolves customer issues quickly and efficiently for high customer satisfaction.
- Completes check-in and departure procedures for guests.
- Courteously and accurately answers inquiries and accepts reservations.
- Maintains good customer relations by answering questions and concerns.
- Operates PBX equipment and controls cash transactions.
- Maintains a friendly and courteous demeanor at all times.
This position requires a high school education or equivalent experience. One+ year of employment experience in a related position is also required.
- Understands hotel front office procedures.
- Has high school graduate level mathematical aptitude.
- Has experience dealing directly with the public.
- Has knowledge of company policies and procedures.
- Has supervision/management skills.
The physical demands of this role include:
- Ability to communicate in person and on telephone frequently.
- Excellent speech communication skills.
- Excellent literacy necessary to analyze report data.
- Continuous standing 90% of time.
- Lifting up to 50 lbs. guest luggage; limited.
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