Hotel Receptionist

6 days ago

Baltimore, Maryland, United States Aimbridge Hospitality Full time
Front Desk Agent

Aimbridge Hospitality is hiring a skilled Front Desk Agent to join our team at the Hilton Garden Inn White Marsh. As a key member of our front office, you will be responsible for delivering exceptional guest service and ensuring seamless check-in and check-out experiences.

About the Role:
  • Greet and welcome all guests approaching the Front Desk
  • Maintain proper operation of the telephone switchboard
  • Handle requests for information, mail and messages
  • Answer guest inquiries about hotel service facilities and hours of operation

$45,000 - $55,000 per year

Key Responsibilities:

  • Deliver exceptional guest service and ensure a positive experience
  • Maintain accurate records and reports
  • Communicate effectively with colleagues and management

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills