Front Desk Operations Manager

1 day ago


Baltimore, Maryland, United States Marriott Full time
Hotel Assistant General Manager

We are seeking a highly skilled and experienced Hotel Assistant General Manager to join our team at Courtyard Baltimore Downtown/McHenry Row. As an Assistant General Manager, you will play a key role in maintaining proper controls for all hotel operations, ensuring that our guests receive exceptional service and our staff is motivated and productive.

About the Role:

  • This position reports directly to the General Manager and is responsible for assisting in managing day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
  • You will be responsible for supervising and mentoring a team of hospitality professionals, ensuring they have the skills and knowledge to deliver outstanding customer service.
  • As an Assistant General Manager, you will also be involved in budgeting, forecasting, and cost control, as well as implementing new initiatives to drive revenue growth and improve guest satisfaction.

Requirements:

  • A minimum of one year of management experience in the hospitality industry, preferably in a similar role.
  • An ability to communicate effectively with guests, staff, and management, as well as possess strong problem-solving and decision-making skills.
  • A high school graduate or equivalent, with a college degree in hospitality management or business preferred.
  • Bilingual English/Spanish a plus, but not required.
  • A working knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
  • The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Able to write routine reports and correspondence, as well as speak effectively before groups of customers or employees.

Estimated Salary: $60,000 - $80,000 per annum

Location: Courtyard Baltimore Downtown/McHenry Row, 1803 Porter St, Baltimore, Maryland, United States, 21230

Job Type: Full-time

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.



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