IT Operations Manager

7 days ago


Baltimore, Maryland, United States Think Consulting Full time
IT Operations Manager

Think Consulting is seeking an IT Operations Manager to lead a team of technical support specialists in Baltimore, MD. This role involves overseeing day-to-day help desk operations, mentoring and training staff, and providing onsite and remote support.

Key Responsibilities:
  • Supervise help desk operations to ensure timely and accurate ticket resolutions.
  • Develop and administer training procedures for the help desk team.
  • Provide technical support to clients as needed.
Requirements:
  • Undergraduate degree or 5+ years of relevant experience.
  • Proven experience in supervising a technical support team.
  • Strong understanding of computer hardware, networks, and software.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. If you are a motivated and detail-oriented professional with excellent interpersonal skills, we encourage you to apply.



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