Hotel Customer Service Representative

5 days ago

Baltimore, Maryland, United States Study Hotels Full time

The Study at Johns Hopkins is seeking a full-time Guest Service Agent to deliver exceptional hospitality and service to our guests. As part of our front desk team, you will be responsible for managing room reservations, guest check-ins and outs, and responding to inquiries.

Responsibilities:
  • Provide top-notch customer service and ensure guest satisfaction.
  • Process guest check-ins and outs, including assigning rooms and handling payments.
  • Maintain accurate records of room inventory, reservations, and assignments.
  • Answer phone calls and respond to in-person inquiries, providing hotel information and making recommendations to increase occupancy and revenue.
  • Collaborate with hotel departments to manage guest requests and resolve issues.
  • Attend to guests' needs, including setting up wake-up calls, booking taxis, and resolving billing complaints.
  • Perform cash handling duties accurately and efficiently, ensuring timely and precise hotel charges upon check-out.
  • Contribute to the overall performance of the department and hotel by assisting team members as needed.
  • Comply with company policies, procedures, and regulations.
Fundamentals:
  • Able to maintain a friendly, courteous demeanor at all times.
  • High school diploma or equivalent required; 1 year of experience in a customer-facing role preferred.
  • Strong math skills and ability to calculate figures accurately.
  • Intermediate computer skills, including Microsoft Office applications.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Excellent verbal and written communication skills.
  • Proficiency in English required; bilingual skills a plus.
  • Ability to multitask, prioritize tasks, and manage multiple priorities in a fast-paced environment.
  • Able to stand for long periods and lift up to 50 lbs.
About Us:

The Study at Johns Hopkins offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career growth. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.

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