Technical Support Specialist

3 weeks ago


Sonoma, California, United States Ensign Services Full time
Job Description

The Technical Support Specialist will perform IT-related duties on a professional level while working closely with nursing homes in their markets to ensure system operations are fully functional.

Responsibilities:
  • Deploy, Service & Order Equipment
  • Install Networking & Telco Equipment
  • Process Warranty Request & Returns
  • MDM Management
  • Process Zendesk Tickets & Equipment Quotes
  • Manage Service Now Directory
  • Attend Team Meetings and Culture Events
  • Local in-market travel (Northern California)
  • Out of market travel - (limited basis)
  • Support Facility Administration, Nursing and Service Center Team Members
  • Reconcile Your AMEX Concur Expenses
  • Assist Fellow Field Ops Team Members
  • Project Management
What You'll Receive In Return

As part of the Ensign Services family, you'll enjoy many perks including but not limited to: excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and opportunities for professional growth and advancement.

Compensation: $70,000-$75,000 per year, may be eligible for bonus; dependent on years of relevant experience, job-related knowledge, skills, and experience. Individuals employed in this position may also be eligible to earn bonuses.

We support 24/7 operations. This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas.



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