Technical Services Associate

7 days ago


Sonoma, California, United States Ensign Services Full time
About Ensign Services

We are a leading provider of post-acute care services, serving over 300 facilities and employing more than 45,000 people across the United States.

Job Summary

This position plays a critical role in ensuring the smooth operation of our IT systems. You will leverage your technical expertise to support complex technologies and drive business success.

Key Tasks
  • Plan and execute equipment deployment to meet business needs
  • Design and implement network and telecommunications infrastructure solutions
  • Develop and streamline warranty claims and return processes
  • Design and optimize MDM strategies for enhanced data security
  • Manage Zendesk tickets to ensure timely and efficient resolutions
  • Maintain accurate and up-to-date records in the ServiceNow directory
  • Promote collaboration by actively participating in team meetings and events
  • Navigate local and occasional out-of-market travel
  • Provide expert technical support to administration, nursing, and service center teams
  • Reconcile and manage American Express Concur expenses
  • Collaborate with fellow field operations colleagues
  • Apply project management skills to drive operational excellence and growth
Salary and Benefits

The estimated salary for this role is between $70,000 and $75,000 annually, based on qualifications and experience. Bonus opportunities may also be available.



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