Front Desk Sales Representative

4 days ago


SaintBrieuc, Bretagne, United States Scenthound DMV Full time
About the Position

The Front Desk Sales Associate is a key role at Scenthound DMV, focused on selling memberships while providing exceptional service to every customer.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, services, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
Perks and Benefits
  • Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; sales bonuses
  • Complimentary service membership


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