Front Office Manager

17 hours ago

SaintBrieuc, Bretagne, United States Driftwood Hospitality Management Full time
Job Summary

Driftwood Hospitality Management is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through efficient front desk operations.

Key Responsibilities
  • Lead and manage the front desk team to deliver outstanding guest service and achieve high levels of guest satisfaction.
  • Develop and implement strategies to drive revenue growth and improve operational efficiency.
  • Collaborate with the hotel General Manager to achieve business objectives and implement company-wide initiatives.
  • Train and develop front desk staff to ensure they have the skills and knowledge needed to deliver exceptional guest service.
  • Manage front desk operations, including scheduling, inventory management, and cash handling.
  • Monitor and analyze guest feedback and satisfaction scores to identify areas for improvement.
  • Develop and implement action plans to address any deficiencies in front desk operations.
Requirements
  • 4-year college degree or equivalent experience in hospitality or a related field.
  • Minimum 2-3 years of experience in a front office or guest services role, preferably in a hotel or hospitality setting.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficiency in Microsoft Office and Excel, with experience in hotel property management systems.
What We Offer
  • A competitive salary and benefits package, including 401(k), dental insurance, and paid time off.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive training program, including on-the-job training and ongoing coaching and feedback.

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