Customer Service Ambassador
1 week ago
Welcome and warmly greet Guests on arrival, ensuring a positive first impression. Manage the efficient and timely seating of our Guests to a table that best serves their wishes. Close Guest checks and ensure no complaints leave the restaurant unattended.
As a Customer Service Ambassador, you will work in a team-oriented, high-volume, fast-paced environment to deliver the best dining experience to our Guests. Your role requires a warm and gracious demeanor, with a focus on providing exceptional service to every Guest.
Key Responsibilities:
- Warmly and graciously greet all Guests upon arrival.
- Record Guest names and number of people in party when immediate seating is limited.
- Call out name and number of party when tables become available.
- Provide Guests with estimated waiting time.
- Accommodate special seating requests for Guests whenever possible.
- Seat Guests based on Guest preferences and balancing of customer flow in service stations.
- Relay messages to Servers and Guest Assistants as needed.
- Inquire about the Guests' experience and handle or inform the General Manager, Manager or Shift Leader of any issues.
- Thank Guests as they leave and invite them to return.
Requirements:
- No previous restaurant experience required.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our Guests.
- Must have exceptional grooming habits.
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