Customer Service Ambassador

1 week ago


Vergennes, Vermont, United States Ophdfw Full time
Customer Service Ambassador

Welcome and warmly greet Guests on arrival, ensuring a positive first impression. Manage the efficient and timely seating of our Guests to a table that best serves their wishes. Close Guest checks and ensure no complaints leave the restaurant unattended.

As a Customer Service Ambassador, you will work in a team-oriented, high-volume, fast-paced environment to deliver the best dining experience to our Guests. Your role requires a warm and gracious demeanor, with a focus on providing exceptional service to every Guest.

Key Responsibilities:

  • Warmly and graciously greet all Guests upon arrival.
  • Record Guest names and number of people in party when immediate seating is limited.
  • Call out name and number of party when tables become available.
  • Provide Guests with estimated waiting time.
  • Accommodate special seating requests for Guests whenever possible.
  • Seat Guests based on Guest preferences and balancing of customer flow in service stations.
  • Relay messages to Servers and Guest Assistants as needed.
  • Inquire about the Guests' experience and handle or inform the General Manager, Manager or Shift Leader of any issues.
  • Thank Guests as they leave and invite them to return.

Requirements:

  • No previous restaurant experience required.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to communicate clearly and effectively in the predominant language(s) of our Guests.
  • Must have exceptional grooming habits.


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