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Customer Service Liaison

2 months ago

Vergennes, Vermont, United States Mauser Packaging Solutions Full time
{"title": "Customer Service Representative", "description": "Key Responsibilities

As a Customer Service Representative at Mauser Packaging Solutions, you will be the primary point of contact for our customers, handling all aspects of their orders from entry to shipment. Your key responsibilities will include:

  • Establishing and maintaining strong relationships with customers through effective communication and issue resolution.
  • Managing order entry and maintenance for assigned accounts, ensuring accurate and timely processing.
  • Reviewing plant delivery schedules and resolving any conflicts or discrepancies.
  • Communicating order confirmations, changes, and cancellations to both customers and internal stakeholders.
  • Identifying and resolving customer service issues, recommending corrective actions as necessary.
  • Reviewing orders for billing accuracy and quantity item errors.
  • Managing credits, return authorizations, and pallet returns.
  • Monitoring inventory usage and identifying items that have not tracked to plan.
  • Ensuring customer complaints are resolved in a satisfactory manner, seeking guidance from supervisors when necessary.
  • Collaborating with Planners, Sales Representatives, Pricing team, and Plant Management as needed.
  • Preparing reports for Plant Management and customers, including inventory and open order reports.
  • Processing plant claims, including deductions for shortages, quality issues, and miscellaneous items.
  • Filing customer paperwork, including shipping documentation and customer orders, in a timely fashion.
Requirements

To be successful in this role, you will need:

  • An Associate or Bachelor's degree, preferably in a related field.
  • Manufacturing experience, preferably in a customer-facing role.
  • 1-3 years of customer service experience, with a strong focus on problem-solving and communication.
  • Basic to advanced computer skills, including Microsoft Office Suite and Excel.
  • CRM experience, a plus.
  • Ability to work with all areas of the business, including plant and sales personnel.
  • Professional verbal and written communication skills.
  • Strong customer service advocacy and problem-solving skills.
About Us

At Mauser Packaging Solutions, we are dedicated to innovation and making the world a better place. We provide opportunities for growth and development, and our mission is to help our customers achieve better sustainability with their packaging. We strive to innovate and serve our customers better, and help them be better stewards of the environment. Join us in our mission to make a difference"}