Customer Service Liaison

1 week ago

Vergennes, Vermont, United States BWAY Full time
About the Role

This position is responsible for serving as the primary point of contact for customers, handling all customer orders from entry to shipment. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to establish strong relationships with customers and internal stakeholders.

Key Responsibilities
  • Establish and maintain relationships with customers through effective communication and issue resolution.
  • Responsible for order entry and maintenance for assigned accounts, ensuring accurate and timely processing.
  • Review plant delivery schedules versus requested dates and resolve any conflicts, communicating changes and potential service issues to customers.
  • Communicate order confirmations, changes, and cancellations to both customers and internal team members.
  • Inform sales and operations of any unresolved service issues and recommend corrective action as necessary.
  • Review orders after shipment for billing accuracy and quantity item errors, managing credits, return authorizations, and pallet returns.
  • Manage inventory usage on stocked items, identifying and communicating items that have not tracked to plan.
  • Ensure customer complaints are resolved in a satisfactory manner, obtaining guidance/approval from supervisor when necessary.
  • Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as needed.
  • Prepare necessary reports for Plant Management and customers, including inventory and open order reports, and track shipments associated with invoices.
  • Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
  • File customer paperwork, such as shipping documentation or customer orders, in a timely fashion.
Requirements
  • Associate or bachelor's degree preferred but not required.
  • Manufacturing experience strongly preferred.
  • 1-3 years customer service experience required.
  • Microsoft Office Suite - basic to above-average computer skills, including Excel.
  • CRM experience preferred.
  • Ability to perform basic quantitative skills required.
  • Ability to work with all areas of the business, including plant and sales personnel.
  • Professional verbal and written communication.
  • Strong customer service advocacy and problem-solving skills.
About Us

Mauser Packaging Solutions is a company dedicated to innovation and making the world a better place. We provide opportunities for growth and development, and our mission is to help our customers achieve better sustainability with their packaging. We strive to innovate and serve customers better, and help them be better stewards of the environment.

We are an equal opportunity employer and welcome applications from all qualified candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

  • Customer Service Liaison

    2 weeks ago

    Vergennes, Vermont, United States Mauser Packaging Solutions Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Mauser Packaging Solutions, you will be the primary point of contact for our customers, handling all aspects of their orders from entry to shipment. Your key responsibilities will include:Establishing and maintaining strong relationships...

  • Customer Service Representative

    4 days ago

    Vergennes, Vermont, United States Jet Brite Full time

    {"h1": "Customer Service Associate at Jet Brite", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Associate at Jet Brite!", "ul": [{"li": "Welcome and engage with customers...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States UASA Full time

    {"title": "Customer Service Representative", "content": "Job SummaryBlue Sky Appliance Service is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer...

  • Customer Service Representative

    3 days ago

    Vergennes, Vermont, United States Southern Glazer's Wine & Spirits Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Advocate to join our team at Southern Glazer's Wine & Spirits. As a Customer Advocate, you will play a critical role in resolving customer-related issues and providing exceptional service to our clients.Key ResponsibilitiesNavigate customers through the process of submitting an order...

  • Customer Service Representative

    17 hours ago

    Vergennes, Vermont, United States Beltmann Full time

    {"Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Beltmann. In this role, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities * Provide proactive problem assessment and resolution to customers * Maintain accurate and up-to-date account...

  • Customer Service Representative

    1 day ago

    Vergennes, Vermont, United States DXP Enterprises Full time

    Job OverviewDXP Enterprises is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our industrial customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries regarding company products...

  • Customer Service Representative

    3 days ago

    Vergennes, Vermont, United States Southern Glazer's Wine & Spirits Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Advocate to join our team at Southern Glazer's Wine & Spirits. As a Customer Advocate, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesNavigate customers through the process of submitting orders through our...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States ImageFIRST Healthcare Laundry Specialists Full time

    {"title": "Customer Service Representative", "content": "Job SummaryImageFIRST Healthcare Laundry Specialists is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our customers,...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States Beltmann Full time

    Job SummaryBeltmann is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Account Retention: Proactively assess customer needs and provide...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States Illinois Dept. of Employment Security Full time

    Customer Advocate Job DescriptionThis role requires a strong customer focus, with a focus on building and maintaining relationships through responsive and creative sales and service strategies. The ideal candidate will be able to grow existing customer business through sales and retention programs, provide prompt and effective solutions to customer needs,...

  • Customer Service Ambassador

    4 days ago

    Vergennes, Vermont, United States PrideStaff Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at PrideStaff in North Dallas. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our clients and their customers.Key Responsibilities:Manage large...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States ImageFIRST Healthcare Laundry Specialists Full time

    About ImageFIRST Healthcare Laundry SpecialistsImageFIRST Healthcare Laundry Specialists is a leading provider of linen rental and laundry services to the healthcare industry. With a strong commitment to customer satisfaction and infection prevention, we strive to deliver exceptional service to our clients.Job SummaryWe are seeking a highly motivated and...

  • Customer Service Representative

    5 days ago

    Vergennes, Vermont, United States Vermont Employer Full time

    Customer Service TechnicianAt Vermont Employer, we're seeking a skilled Customer Service Technician to join our dynamic team. As a critical link between our repair station and high-profile Military and Commercial customers, you'll be responsible for managing complex inquiries, troubleshooting issues, and providing timely solutions.Key...

  • Customer Service Ambassador

    2 weeks ago

    Vergennes, Vermont, United States Spectrum Ventures Full time

    About Spectrum VenturesSpectrum Ventures is a leading recruitment agency that connects talented individuals with top companies. Our team of experts is dedicated to supporting you throughout the application process and beyond.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative....

  • Customer Service Representative

    18 hours ago

    Vergennes, Vermont, United States JLL Full time

    Job SummaryThe Receptionist is responsible for delivering exceptional client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner.This client-facing role provides the opportunity to combine your passion for service, excellent people skills, and enthusiasm for creating a...

  • Customer Service Representative

    3 hours ago

    Vergennes, Vermont, United States Vermont Employer Full time

    Customer Service TechnicianThis role is a critical link between our repair station and high-profile Military and Commercial customers.As the primary point of contact, you will expertly manage complex inquiries, troubleshoot issues, and provide timely solutions.You will be empowered to work independently under moderate supervision, making impactful decisions...

  • Customer Service Ambassador

    1 week ago

    Vergennes, Vermont, United States Ophdfw Full time

    Customer Service AmbassadorWelcome and warmly greet Guests on arrival, ensuring a positive first impression. Manage the efficient and timely seating of our Guests to a table that best serves their wishes. Close Guest checks and ensure no complaints leave the restaurant unattended.As a Customer Service Ambassador, you will work in a team-oriented,...

  • Customer Service Representative

    2 weeks ago

    Vergennes, Vermont, United States Ophdfw Full time

    Welcome and warmly greet Guests on arrival, setting the tone for a memorable dining experience at Ophdfw. As a key member of our team, you will be responsible for managing the efficient and timely seating of our Guests to a table that best serves their wishes.**Key Responsibilities:**• Warmly and graciously greet all Guests upon arrival, making them feel...

  • Customer Service Representative

    3 weeks ago

    Vergennes, Vermont, United States Jet Brite Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Jet Brite. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facility with a smile.Key ResponsibilitiesCustomer Engagement: Welcome and...

  • Customer Service Representative

    4 days ago

    Vergennes, Vermont, United States Garratt-Callahan Full time

    Job Title: Customer Service Order EntryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Order Entry professional. This is a full-time position with a competitive salary range of $23.00 to $25.00 per hour, depending on experience.Job Summary:This multifaceted role involves processing orders, maintaining...