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Guest Service Ambassador

2 months ago

Lexington, Kentucky, United States Relais & Châteaux Full time

Job Summary:

The Guest Service Agent is a key member of our team, responsible for delivering exceptional guest experiences and ensuring the financial profitability of our hotel. As a Guest Service Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Greet and register guests, ensuring a smooth and efficient check-in process
  • Provide personalized service and recommendations to enhance the guest experience
  • Manage guest complaints and concerns in a professional and courteous manner
  • Collaborate with the front desk team to ensure seamless communication and service delivery
  • Participate in ongoing training and development to stay up-to-date on hotel services and amenities

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work a fixed full-time schedule with Mondays and Tuesdays off

Benefits:

  • Hourly salary + monthly profit share distribution
  • Medical, vision, and dental insurance
  • 401K plan
  • Discounts at other Relais & Châteaux properties around the world