Guest Services Representative

2 weeks ago


Lexington, Kentucky, United States Quorum Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Embassy Suites Lexington Green.

Job Summary:

The Guest Services Agent is responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our guests. This role requires a strong ability to multitask, problem-solve, and work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide assistance with room reservations, check-ins, and check-outs.
  • Front Desk Operations: Manage the front desk, handle guest requests, and maintain accurate records.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless service and achieve team goals.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or related field preferred.
  • Skills: Excellent communication and problem-solving skills, ability to multitask and work effectively in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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