Event Experience Ambassador

5 days ago


Lexington, Kentucky, United States Oak View Group Full time
Job Title: Event Experience Ambassador

Join Oak View Group, the global leader in venue development, management, and premium hospitality services for the live event industry. We are seeking an Event Experience Ambassador to welcome guests to our events, review and validate tickets, and provide exceptional customer service.

Responsibilities:
  • Process ticket validation in a timely and professional manner
  • Assist guests as they enter the facility, directing them to their assigned seat or seating area
  • Monitor perimeter doors and gates to prevent unauthorized access
  • Provide general information about the event and related services
  • Monitor aisles to maintain fire code safety regulations
  • Guide guests to exits and provide instructions in case of an emergency
  • Act as the first-line contact for guest requests and assistance
  • Distribute programs and promotional materials as needed
  • Engage with guests to provide an exceptional experience
Requirements:
  • High school diploma or equivalent
  • Strong interpersonal and problem-solving skills
  • Ability to work well under stress and exercise good judgment
  • Flexibility to work nights, weekends, and holidays
  • Comfortable working in a fast-paced environment with loud noises and heights
About Oak View Group:

We are committed to equal employment opportunity and celebrate diversity in our workplace. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Join our team and be part of a dynamic and inclusive organization.



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