Technical Support Center Director

4 days ago


Kansas City, Missouri, United States Conexon, LLC Full time

Company Overview:

Conexon, LLC is a leading provider of rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.

Job Summary:

Conexon, LLC is seeking an experienced Call Center Manager to lead our technical support center. This pivotal role focuses on delivering exceptional customer support, managing technical service quality, and improving operational efficiencies. The ideal candidate will be adept at monitoring and managing key performance indicators (KPIs), fostering a high-performance culture, and ensuring our technical support meets the highest standards.

Key Responsibilities:

  • Manage and oversee the daily operations of the call center, ensuring timely resolution of customer inquiries and customer satisfaction.
  • Train and lead a team of technical support specialists, promoting a culture of excellence, accountability, and continuous improvement.
  • Develop and monitor KPIs such as call response times, resolution rates, customer satisfaction scores, and agent productivity to assess effectiveness and identify areas for improvement.
  • Implement strategies to enhance the quality of customer service and technical support while managing the scalability of operations.
  • Collaborate with other departments to integrate customer service with broader company objectives.
  • Analyze trends in customer inquiries and system issues to proactively address potential service challenges.
  • Handle escalated customer issues, providing solutions that are both effective and efficient.

Qualifications:

  • Minimum of 5 years of experience in call center management, preferably in a technical support environment.
  • Proven track record in leading a technical support team and improving service delivery.
  • Strong understanding of call center technology and telecommunication systems.
  • Expertise in analyzing call center KPIs and leveraging data to drive decision-making.
  • Experience with CRM software and support ticketing systems.
  • Ability to work independently and make decisions under pressure in a fast-paced, dynamic environment.

Why Work for Us?

At Conexon, LLC, you will be part of a company that is impacting lives by connecting rural communities to the digital world. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth in a supportive and innovative work environment.


  • Technical Analyst

    3 days ago


    Kansas City, Missouri, United States Research Medical Center Full time

    About the RoleWe are seeking a skilled Technical Analyst to join our team at Research Medical Center. As a Technical Analyst, you will play a critical role in providing technical support and assistance to our staff and patients.Key ResponsibilitiesRespond to and resolve technical issues and requests for assistance with computer systems and equipment.Analyze...


  • Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in the IT sector? We are seeking dedicated individuals to fill the role of Desktop Support.Role Responsibilities:As a key member of our team, you will engage in various Desktop Support activities, including:Providing troubleshooting and repair services for workstation softwareManaging PC Installations,...


  • Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals for the role of Desktop Support.Role Responsibilities:As a vital member of our team, you will engage in various Desktop Support activities, including:Resolving software issues on workstationsExecuting PC installations, relocations, additions,...


  • Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals to fill the role of Desktop Support. This position plays a crucial part in maintaining effective operations for our clients.Role Responsibilities:As a Desktop Support Specialist, you will engage in various tasks that ensure seamless...


  • Kansas City, Missouri, United States Center for Developmentally Disabled Full time

    Job DescriptionJob Title: Behavioral Support Services DirectorJob Summary:The Center for Developmentally Disabled is seeking a highly skilled and experienced Behavioral Support Services Director to join our team. As a key member of our organization, you will be responsible for providing behavioral analysis services to develop individualized behavior plans...


  • Kansas City, Missouri, United States Penta Consulting Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Penta Consulting. As a key member of our data center operations team, you will be responsible for managing mobile devices, ensuring their optimal performance, and supporting our data center and telecom operations.Key Responsibilities:Manage and maintain mobile devices,...


  • Kansas City, Missouri, United States Hearst Full time

    Job SummaryHearst Television is seeking a highly skilled Broadcast Technical Director to join our team. As a key member of our engineering department, you will be responsible for ensuring the smooth execution of live newscasts and other broadcast productions.Key ResponsibilitiesOversee the technical aspects of live newscasts, ensuring a high-quality...


  • Kansas City, Missouri, United States Research Medical Center Full time

    Job Summary and QualificationsThe Technical Analyst II is a key technical resource responsible for implementing and supporting facility and division desktop equipment. This role requires strong analytical and problem-solving skills, as well as excellent communication and customer service skills.Key ResponsibilitiesImplement and support facility and division...


  • Kansas City, Missouri, United States OSTechnical Full time

    Job OverviewPosition Title: IT Support Services Technician IThe IT Support Services Technician Level I plays a crucial role in delivering exceptional diagnostic evaluation, incident documentation, resolution, and escalation to fulfill the internal requirements of our Support Center and Retail operations.Key Responsibilities:Respond to, assess, and prioritize...


  • Kansas City, Missouri, United States RiverPoint Full time

    Job OverviewThe End User Support Technician plays a vital role in ensuring seamless technical assistance for our clients. This position is essential for maintaining operational efficiency and enhancing user experience.Key ResponsibilitiesOnboarding Support: Facilitate the setup of workstations for new employees and assist with the connection of equipment...


  • Kansas City, Missouri, United States RiverPoint Full time

    Job OverviewThe End User Support Technician plays a crucial role in ensuring seamless technical assistance for our clients. This position involves a variety of responsibilities aimed at enhancing user experience and maintaining operational efficiency.Key ResponsibilitiesOnboarding Support: Facilitate the setup of workstations for new employees and assist...


  • Kansas City, Missouri, United States RiverPoint Full time

    Job OverviewAs a End User Support Technician at RiverPoint, you will play a crucial role in ensuring seamless technology operations for our users. Your responsibilities will encompass a variety of tasks aimed at enhancing user experience and maintaining system efficiency.Key ResponsibilitiesOnboarding Support: Facilitate the setup of workstations for new...


  • Kansas City, Missouri, United States Hallmark Full time

    HALLMARK - Connecting People Through TechnologyFor over a century, Hallmark has been dedicated to fostering connections and enhancing the relationships that matter most. Our mission transcends individual contributions, as we strive to create a more digitally adept and cohesive future that harmonizes traditional retail with online efficiency. Join us in...


  • Kansas City, Missouri, United States Hallmark Full time

    HALLMARK - Fostering Connections in a Digital Age For over a century, Hallmark has been dedicated to uniting individuals and enhancing the relationships that hold significance. Our mission transcends the individual roles of our team members, as we strive to create a more interconnected future. We are on the lookout for empathetic learners, strategic...


  • Kansas City, Missouri, United States Hallmark Full time

    HALLMARK - Fostering Connections in a Digital Age For over a century, Hallmark has been dedicated to uniting individuals and enhancing the relationships that hold significance. Our mission transcends the contributions of any single employee. We are currently in search of compassionate learners, strategic innovators, and passionate visionaries with...


  • Kansas City, Missouri, United States Dentons Full time

    Dentons US LLP is currently recruiting for a Technical Support Specialist to be resident in the Kansas City office. The Technical Support Specialist provides world-class client service and technical support for their assigned office. The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The...


  • Kansas City, Missouri, United States Oracle Full time

    Job OverviewAs a vital member of the Support team, your primary objective is to provide exceptional post-sales assistance and solutions to Oracle's clientele while advocating for their needs. This role entails addressing post-sales non-technical inquiries through various communication channels, alongside technical queries related to the utilization and...


  • Kansas City, Missouri, United States H & H COLOR LAB INC Full time

    Job OverviewAbout Us:H&H Color Lab is a family-owned enterprise with over 53 years of experience, providing high-quality photographic products and innovative imaging solutions to more than 5,000 businesses across North America. Our dedicated team of over 100 professionals excels in manufacturing, software development, customer education, and support.Your...

  • Clinical Director

    7 days ago


    Kansas City, Missouri, United States Oak Street Health Full time

    Job SummaryThe Center Medical Director is a critical leadership role at Oak Street Health, responsible for leading the clinical team at their center in providing exceptional patient care and a positive work environment. This role requires a strong clinical background, excellent leadership skills, and a passion for delivering high-quality patient care.Key...


  • Kansas City, Missouri, United States H & H COLOR LAB INC Full time

    Job OverviewAbout Us:H&H Color Lab is a family-owned enterprise that has been serving over 5,000 businesses across the United States and Canada for more than five decades. We specialize in providing high-quality photographic products, innovative business programs, and advanced imaging software. Our dedicated team of over 100 professionals excels in...