Customer Service Ambassador

4 days ago

Ft Pierce, Florida, United States Natalie's Orchid Island Juice Company Full time
Customer Service Representative

Welcome to Natalie's Orchid Island Juice Company, where we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Enter customer orders into our ERP/NetSuite system with precision and accuracy.
  • Understand customer information, including order details, shipping schedules, and special requests.
  • Assist customers with questions and concerns, providing timely and informative responses.
  • Notify customers once their orders are received and processed, and send order confirmations upon completion.
  • Answer corporate phone calls, delegate tasks to specific departments, and provide product information to customers.
  • Communicate effectively with internal teams, customers, and consumers, ensuring seamless interactions.
  • Provide professional customer service that exceeds expectations, delivering thorough information and resolving questions.
  • Conduct daily audits to ensure customer POs match system records, verifying accuracy and attention to detail.
Qualifications:
  • Excellent verbal and written communication skills.
  • 3+ years of experience in data entry and customer service.
  • Proficiency in Microsoft Suite and strong computer skills.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and teamwork skills.
The Natalie's Way:

We're a vibrant and colorful team that values:

  • Excellent Customer Service: We strive to provide prompt responses within 8-24 hours and are a solution-based organization that helps solve problems with tact and mindfulness.
  • Extreme Ownership: We take ownership of our responsibilities, manage our roles and projects effectively, and seek areas for improvement.
  • Exceeding Expectations: We aim to provide a world-class experience, responding promptly and accurately to internal and external inquiries.
  • Mindful and Thorough Communication: We communicate transparently, providing valuable information and guidance to our team and customers.
  • Honor Your Word: We commit to our plans and processes, meeting deadlines and communicating changes in advance.

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