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Customer Service Representative

2 months ago

Ft Pierce, Florida, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business in meaningful and sustainable ways.

Our team is passionate about providing exceptional customer experiences, and we're looking for talented individuals to join us in our mission.

Job Summary

We are seeking a Pre-Licensed Representative to join our team in Port Saint Lucie, Florida. As a key member of our team, you will be responsible for handling customer inquiries, providing excellent customer service, and working with confidential customer information.

Responsibilities
  • Handle and respond to customer inquiries in a timely and professional manner
  • Provide exceptional customer service through active listening and empathy
  • Work with confidential customer information and maintain confidentiality
  • Resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and colleagues
Requirements
  • 6 months of customer service experience
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
What We Offer

We offer a competitive compensation package, including paid training, full benefits, and opportunities for career growth and development.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance USA is an Equal Opportunity Employer.