Customer Service Representative

7 days ago


Clinton, Tennessee, United States TechMer Inc USA Full time
Customer Care Coordinator Job Description

We are Techmer PM, a leading materials design firm, seeking a Customer Care Coordinator to join our Clinton, Tennessee facility. This role offers a hybrid work schedule with 3 days in the office and 2 days remote.

Key Responsibilities:
  • Build and maintain strong relationships with customers and commercial team members
  • Enter, update, and maintain customer orders in our ERP database
  • Provide professional communication to customers regarding order status and availability of expedite service
  • Coordinate with functional teams to provide prompt responses to customer inquiries
  • Update and maintain customer pricing agreements
  • Review inventory status for raw materials and finished goods
  • Escalate issues as necessary
  • Track shipments
Requirements:
  • High school diploma and GED required; associate degree preferred
  • Minimum 5 years customer service and order management experience
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office Suite
  • Experience with SalesForce.Com and Microsoft Dynamics preferred
  • Demonstrated experience dealing with complex issues, troubleshooting, and problem resolution
  • Exceptional writing abilities for clear, empathetic customer support
  • Ability to work with limited supervision and use personal initiative to make decisions

This role offers a competitive starting rate, benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.



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