Customer Service Representative

7 days ago


Clinton, Tennessee, United States TechMer Inc USA Full time
Customer Care Coordinator Job Description

We are Techmer PM, a leading materials design firm, seeking a Customer Care Coordinator to join our Clinton, Tennessee facility. This role offers a hybrid work schedule with 3 days in the office and 2 days remote, with a starting rate of $25.00 and up, depending on experience.

Key Responsibilities:
  • Build and maintain strong relationships with customers and commercial team members.
  • Enter, update, and maintain customer orders in our ERP database.
  • Provide professional communication to customers regarding order status, availability of expedite service, and other inquiries.
  • Coordinate with functional teams to provide prompt responses to customer inquiries.
  • Update and maintain customer pricing agreements provided by the Commercial team.
  • Review inventory status for raw materials and finished goods across our manufacturing sites.
  • Escalate issues as necessary.
  • Track shipments.
Requirements:
  • High school diploma and GED required; associate degree preferred.
  • Minimum 5 years customer service and order management experience.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite.
  • Experience with SalesForce.Com and Microsoft Dynamics preferred.
  • Demonstrated experience dealing with complex issues, troubleshooting, and problem resolution.
  • Exceptional writing abilities to provide clear, empathetic customer support via email or phone.
  • Capable of working with limited supervision while using personal initiative and independent judgment.

This role requires a strong customer service focus, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



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