Patient Service Representative II

3 days ago


Clinton, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) is seeking a highly skilled Patient Service Representative II to join our team at Clinton Family Physicians. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and administrative support to our patients and healthcare providers.

Responsibilities
  • Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and balance processing.
  • Collect and total outstanding balances and payments for services rendered.
  • Balance work and computer at end of day.
  • Answer telephone calls and route accordingly.
  • Receive and record changes in patient information.
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Schedule appointments for return visits and end of day procedures and balancing.
  • Compile data for billing personnel.
  • Develop effective communication skills using the A-I-D-E-T fundamentals.
  • Attend meetings as required and participate on committees as directed.
  • Collaborate with patients, physicians, and other care team members to provide exceptional patient care.
  • Follow policies, procedures, and safety standards.
Requirements
  • One (1) year experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding (charge entry) required.
  • Minimum three (3) years of total customer-facing/customer service experience required.
About Covenant Health (Tennessee)

Covenant Health is a leading healthcare provider in East Tennessee, with over 300 top physicians and providers spanning the continuum of care in 20 cities. Our mission is to provide exceptional patient care and service to our communities.



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