Patient Service Representative II
1 week ago
Covenant Health (Tennessee) is seeking a skilled Patient Service Representative II to join our team at Clinton Family Physicians. As a key member of our healthcare team, you will be responsible for providing administrative support for patient service functions, including check-out operations, encounter form data collection, and balance processing.
Responsibilities- Provide exceptional customer service to patients, families, and healthcare providers.
- Collect and process encounter form data, ensuring accuracy and completeness.
- Collect and total outstanding balances and payments for services rendered.
- Balance work and computer at end of day, ensuring accuracy and attention to detail.
- Answer telephone calls and route accordingly, providing timely and effective communication.
- Receive and record changes in patient information, maintaining confidentiality and discretion.
- Develop and maintain a working knowledge of insurance procedures, including participating plans.
- Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Compile data for billing personnel, ensuring accuracy and timeliness.
- Collaborate with patients, physicians, and other care team members to provide comprehensive patient care.
- Participate in quality improvement initiatives, contributing to the development of policies and procedures.
- High school diploma or equivalent required; one year of experience in a medical office setting or three years of customer-facing experience preferred.
- Working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding (charge entry) required.
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Covenant Health (Tennessee) is a leading healthcare provider in East Tennessee, with a network of over 300 physicians and providers. We are committed to delivering high-quality patient care, while fostering a culture of excellence, compassion, and respect.
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Patient Service Representative II
2 weeks ago
Clinton, Tennessee, United States Covenant Health (Tennessee) Full timeJob SummaryCovenant Health (Tennessee) is seeking a highly skilled Patient Service Representative II to join our team at Clinton Family Physicians. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and administrative support to our patients and healthcare providers.ResponsibilitiesProvide administrative...
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Patient Service Representative II
3 weeks ago
Clinton, Tennessee, United States Covenant Health (Tennessee) Full timeJob SummaryCovenant Health (Tennessee) is seeking a highly skilled Patient Service Representative II to join our team at Clinton Family Physicians. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and administrative support to our patients and healthcare providers.ResponsibilitiesProvide administrative...
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Automotive Service Representative
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Customer Service Representative
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