Bilingual Retail Solutions Specialist

2 weeks ago


Fort Atkinson, Iowa, United States Asurion Full time
Job Overview

Position Title: Bilingual Floating Retail Specialist - Sales, Repair & Tech

Business Unit: Customer Solutions InStore

Sign-On Incentive: $1,500

If you have a passion for assisting individuals with their technology needs and thrive in a collaborative environment, this position may be an excellent fit for you. We are seeking a customer service-oriented individual with skills in troubleshooting and electronic repairs, who is eager to foster genuine connections.

Compensation: Starting at $22.06 per hour, plus unlimited bonus potential based on performance.

  • Average commission potential of $473/month & Top commission potential of $700/month, based on performance.

Key Responsibilities:

  • Travel to various locations as directed by management while maintaining a flexible schedule.
  • Represent Asurion by delivering exceptional, personalized customer experiences.
  • Provide technical support, troubleshoot, and repair electronic devices for customers.
  • Drive sales in roles such as Delivery & Expert Setup and Messaging.
  • Monitor virtual messaging platforms and promote Asurion home+ products as needed.
  • Complete an initial 5-week training program, including certifications from Apple & Samsung.
  • Manage inventory effectively.
  • Collaborate with cross-functional teams to enhance service delivery and provide constructive feedback.
  • Share best practices among stores to ensure efficient service and repair processes.
  • Communicate process improvement opportunities to leadership.
  • Safely operate a vehicle to travel between locations, even in challenging conditions.
  • Engage with customers to demonstrate integrity and provide accurate information while adhering to Asurion's values.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 1 year of experience in customer service or sales.
  • Preferred 6+ months of experience in product service support or electronics troubleshooting.
  • Ability to work a flexible retail schedule based on business needs.
  • Willingness to travel up to 50 miles between locations with limited notice.
  • Expected travel for this role may reach 100% of the time.
  • Valid driver's license and a satisfactory driving record with at least 1 year of driving experience.
  • Successful completion of a background check (criminal and drug test).
  • Basic proficiency in Microsoft Office.
  • Familiarity with mobile devices and operating systems.
  • For messaging support, a distraction-free and ergonomically suitable workspace is required.
  • Must meet minimum internet speed requirements: 10 Mbps download / 5 Mbps upload.
  • A hard-wired internet connection is mandatory (Wi-Fi or hotspots are not permitted).
  • Bilingual in Spanish is required.

Employee Benefits:

  • Ongoing training and certification opportunities.
  • Competitive hourly wages and performance-based bonuses.
  • Comprehensive benefits including health, dental, and vision coverage.
  • Paid time off.
  • Opportunities for career advancement.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage reimbursement.
  • Asurion offers a variety of perks and benefits aimed at supporting mental, physical, and financial well-being.

About Us:
Asurion is a leading global provider of tech solutions, fostering a workplace culture that values every employee, regardless of their role. Our products and services support over 350 million customers worldwide.

Note: This job description is not intended to cover all activities, duties, or responsibilities required of the employee. Responsibilities and working conditions may change or new ones may be assigned at any time with or without notice. Asurion is an equal opportunity employer, prohibiting discrimination and harassment of any kind.



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