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Client Relations Specialist

2 months ago


Fort Atkinson, Iowa, United States Orora Packaging Solutions Full time

Company Overview
Orora Packaging Solutions, a leader in the packaging industry, specializes in delivering a diverse range of high-quality corrugated products tailored to meet the needs of our clients across the United States and Mexico.

Position Summary
We are seeking a dedicated Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in establishing and nurturing strong relationships with our clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities
As a Customer Service Representative, you will be the initial point of contact for our varied customer base. Your responsibilities will include:

  • Building and maintaining strong customer relationships through effective communication and follow-up.
  • Managing the customer journey from order entry to completion, ensuring a seamless experience.
  • Providing accurate and timely order entry through careful review of sales orders against customer purchase orders.
  • Communicating lead times and following up on orders to guarantee timely shipments.
  • Resolving customer issues promptly and effectively.
  • Generating quotations and responding to requests for quotes in a timely manner.
  • Collecting market pricing feedback to support sales growth.
  • Coordinating customer design requests and maintaining a log for follow-up.
  • Proactively reaching out to customers to secure new orders.

Qualifications
The ideal candidate will possess:

  • A High School Diploma with a minimum of 3 years of relevant experience.
  • Strong communication skills to interact effectively with customers and team members.
  • Proficiency in basic mathematical operations and familiarity with specific software.
  • The ability to adapt to various situations and demonstrate problem-solving skills.

What We Offer
At Orora Packaging Solutions, we provide a comprehensive benefits package designed to support the health and well-being of our employees and their families, including:

  • Medical, Dental, and Vision coverage
  • Generous Paid Time Off
  • 401(k) plan with company matching
  • Flexible Spending Accounts
  • Employee Assistance Programs

We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected.