Wellness Customer Service Representative

1 month ago


Cranston, Rhode Island, United States Restore Hyper Wellness Full time
Job Title: Wellness Customer Service Representative

Restore Hyper Wellness is seeking a friendly and motivated Hyper Wellness Representative to join our team. As a key member of our team, you will be the first point of contact for our clients and will be responsible for providing excellent customer service to each and every guest who comes through our door.

Responsibilities:
  • Maintain a professional and courteous relationship with every client
  • Answer phone calls and return voicemails in a timely manner
  • Book, reschedule, and cancel appointments with ease
  • On-board new clients, obtain waivers, and create Client Profiles in our POS system
  • Check-in and retail-out customer sessions on our POS system
  • Greet customers and usher them to their service of choice
  • Administer all non-medical and non-specialty services
  • Provide service tours, sell packages & memberships
  • Execute opening and closing duties
  • Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their goals
  • Educate clients on the all Restore modalities
  • Assist in other store operations, including maintaining store cleanliness, laundry upkeep, customer lead reach out, community outreach, creating store events, and social media efforts
Qualifications:
  • A love for health and wellness
  • At least one year of customer service experience in a retail/service environment
  • Availability to work weekends
  • Excellent communication skills
Compensation & Benefits:
  • Competitive salary plus commission
  • Flexible schedule in a fun work environment
  • Access to complementary and discounted in-store services
  • Opportunity for growth


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