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Customer Service Representative

1 month ago

Cranston, Rhode Island, United States Tasca Automotive Group Full time
Job Summary

Welcome to Tasca Automotive Group, where we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized reception area.

Key Responsibilities

Greet customers, visitors, and clients with a friendly and professional demeanor

Process cash, credit card, and check transactions accurately and manage daily cash handling procedures

Answer and direct incoming phone calls to the appropriate department or individual, and take detailed messages when necessary

Assist with scheduling appointments, including service visits, meetings, and customer follow-ups

Maintain a clean, organized, and welcoming front desk and reception area

Respond to customer inquiries and provide information about the dealership's services and promotions

Handle incoming and outgoing mail, packages, and deliveries

Perform various administrative tasks such as filing, data entry, and managing records

Coordinate with various departments to ensure a seamless and positive customer experience

Maintain confidentiality of sensitive customer and company information

Requirements

High school diploma or equivalent required

Previous experience in a receptionist, cashier, or similar customer service role is preferred

Strong customer service skills with a friendly, approachable, and professional demeanor

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with dealership management software

Strong organizational skills with a keen attention to detail

Ability to multitask and manage time effectively in a fast-paced environment

Professional appearance and conduct

Flexibility to work varied hours, including evenings and weekends, as needed