Medical Assistant Supervisor

13 hours ago

San Diego, California, United States Family Health Centers of San Diego Full time
Job Summary

We are seeking a highly skilled and experienced Medical Assistant Supervisor to join our team at Family Health Centers of San Diego. As a key member of our healthcare team, you will be responsible for overseeing the Medical Assistant schedule and performance metrics, supervising workflow, and delegating tasks. If you have a passion for leadership and a commitment to delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Collaborate with Charge Nurses, Nursing Leadership, and Medical Assistant Leads to develop and implement training and development plans for the Medical Assistant team.
  • Consistently follow and role-model Family Health Centers of San Diego policies and procedures to ensure positive patient outcomes.
  • Oversee the Medical Assistant schedule and performance metrics, ensuring that staff are performing within their scope of practice.
  • Supervise the workflow of the Medical Assistant team, delegating tasks and responsibilities as needed.
  • Act as a resource to Medical Assistant Preceptors and/or Medical Assistant Leads, participating in teaching and training as assigned.
  • Collaborate with Charge Nurses and clinic operations leadership to develop action plans to improve performance metrics as needed.
  • Monitor staff performance to ensure regulatory standards are maintained, including Vaccine Storage and Handling and clinic audit standards.
  • Ensure the completion of new Medical Assistants' 90-day competency assessment and provide ongoing training and support.
  • Participate in nursing staff meetings and huddles, promoting teambuilding and strong communication between service lines.
  • Apply and coach the team on 5S and continuous improvement methods in the workplace.
  • Monitor and review team MA performance reports, completing orientation and annual focal performance reviews of Medical Assistants under their charge.
  • Review patient care processes with the interdisciplinary team to ensure quality care.
  • Keep sites in compliance with TJC, DH, CHDP, and Medi-Cal Managed Care requirements.
  • Attend nursing in-services and perform other duties as assigned.
Requirements
  • Medical Assistant diploma from an approved course required.
  • High School Diploma or GED Equivalent required.
  • Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
  • Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
  • Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
Experience/Specialized Skills (including Language)
  • Minimum 5 years of experience as Medical Assistant required.
  • Demonstrated supervisory and leadership skills and experience.
  • Demonstrated ability to communicate clearly and be a resource to Medical Assistants and Medical Assistant Leadership teams.
  • Demonstrated ability to show flexibility, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
  • Bilingual (English/Spanish) preferred.
  • Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
  • Exceptional organizational skills, attention to detail, and strong motivation to act as a resource to new Medical Assistants.
Compensation and Benefits

We offer a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave, and paid holidays. We also offer medical, dental, vision, FSA, and life insurance, as well as employee discounts and wellness programs.

Please note that the base salary range for this position is $32.12, exclusive of fringe benefits or potential bonuses. Final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience.

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