Guest Services Representative

1 week ago


Milford, Connecticut, United States Lafrance Hospitality Full time

Lafrance Hospitality | Full Time

Position: Guest Services Representative at Holiday Inn Express

Location: Milford, MA

As a Guest Services Representative at Holiday Inn Express, you will be the welcoming face of our establishment, ensuring that every guest experiences exceptional service. This role requires a friendly, professional demeanor and a commitment to guest satisfaction.

Key Responsibilities:

  1. Greet and assist guests during check-in and check-out processes, ensuring all transactions are completed accurately.
  2. Handle guest inquiries and requests with a focus on providing outstanding service.
  3. Maintain a professional and courteous attitude while interacting with guests and colleagues.
  4. Manage phone calls in a polite and efficient manner.
  5. Follow established procedures for processing payments and managing guest accounts.
  6. Address and resolve any issues or concerns raised by guests promptly and effectively.
  7. Stay informed about hotel policies and emergency procedures to ensure guest safety.
  8. Adhere to grooming and dress code standards at all times.
  9. Encourage guest feedback to enhance service quality.

Qualifications:

We are looking for candidates with 1-3 years of experience in a customer service role, preferably in the hospitality industry. A flexible schedule, including availability on weekends and holidays, is essential.

Benefits:

We offer a comprehensive benefits package for full-time employees, including health and dental insurance, paid time off, and a 401K plan. Additionally, travel benefits are available.

Equal Opportunity Employer



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