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Comprehensive Guest Support Agent

2 months ago

Milford, Connecticut, United States Claremont Full time

Position: Full-Time Hospitality Service Representative

Overview: Join our dynamic front office team at Claremont, where your primary role will be to manage the requests and transactions of our esteemed guests.

Key Responsibilities:

  • Act as the main liaison for all guest inquiries and requirements.
  • Demonstrate exceptional hospitality and professionalism towards guests and colleagues.
  • Proactively suggest additional services and inform guests about hotel amenities and local attractions.
  • Administer guest payment policies efficiently.
  • Foster a positive work environment through effective communication and collaboration with guests, vendors, and team members.
  • Accurately post all charges, including valet and miscellaneous fees, to guest accounts.
  • Ensure the security of hotel keys and oversee safe deposit box operations for guests.
  • Verify credit card transactions and reconcile bank statements at the end of each shift.
  • Generate and confirm availability reports at the start of your shift, updating as necessary.
  • Review the communications log to stay informed about guest needs and hotel operations.
  • Be knowledgeable of the hotel's emergency protocols to ensure guest safety.
  • Promptly notify supervisors of any room-related issues.
  • Facilitate efficient check-in and check-out processes for guests.
  • Utilize the hotel phone system effectively to transfer calls and manage voicemail.
  • Ensure timely distribution of mail and notifications to guests.

Benefits: Claremont Company offers a comprehensive rewards and compensation package for eligible associates, including:

  • Competitive Wages
  • Medical and Dental Insurance
  • Flexible Spending Account
  • Long-Term Disability
  • 401(k) Retirement Plan
  • Sick Pay
  • Vacation
  • Holiday Pay

Qualifications:

  • High school diploma or equivalent.
  • Proficiency in speaking, reading, writing, and understanding English.
  • Previous experience in a hotel or hospitality setting is preferred.

Claremont Companies is an equal opportunity employer. EOE M/F/D/V