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Client Support Coordinator, CIM

2 months ago

New Castle, Delaware, United States Corporate Interiors Inc Full time
Job Overview

Position Summary

The Customer Experience Specialist, CIM plays a crucial role in ensuring exceptional customer service at Corporate Interiors Inc. This position encompasses order processing, conducting audits, timely email responses, and providing comprehensive support to team managers through effective communication.

Key Responsibilities

To accommodate individuals with disabilities, reasonable adjustments may be implemented to facilitate the performance of essential functions.

  • Processes purchase orders for raw materials, verifies vendor acknowledgments for precision, and updates records accordingly.
  • Conducts daily audits of status reports.
  • Maintains an updated vendor pricing catalog.
  • Handles Vendor Deposit Requests through the appropriate channels as necessary.
  • Inputs specification quotations for sales and submits them for customer evaluation and approval.
  • Acquires in-depth knowledge of all products and services, staying informed about new offerings.
  • Manages the Petty Cash drawer.
  • Digitally archives timesheets and delivery tickets daily, organizing them into designated folders.
  • Responsible for daily filing of raw materials orders, shop floor work orders, and job packets.
  • Participates in all company training sessions and meetings.
  • Provides online chat support for customer inquiries.
  • Acts as a liaison for customers between various divisions.
  • Coordinates logistics for client and team meetings/events.
  • Oversees office supply inventory and facility supplies.
  • Serves as a backup for the CIM Operations Coordinator.

Qualifications

  • High School Diploma or GED required.
  • Associate's degree is preferred.
  • 2 to 5+ years of experience in customer service and/or administrative roles.
  • Ability to manage multiple tasks while maintaining organization.
  • Familiarity with Standard Operating Procedures.
  • Strong troubleshooting abilities.
  • Excellent written, technical, and verbal communication skills.
  • Assertive, adaptable, and demonstrates a strong sense of urgency.
  • Experience in the contract interiors sector is preferred.
  • Knowledge of Steelcase furniture solutions is advantageous.
  • Intermediate proficiency in Microsoft Office applications.

About Corporate Interiors Inc

Corporate Interiors Inc is dedicated to creating customer-centric workplace environments. Established in 1985, our growth and success have been driven by attentively listening to market needs and aligning with the strategic goals of our clients.

Recognized as the largest re-manufacturer of office furniture in the Philadelphia Region, we collaborate with clients to design inspiring workplace solutions. Our offerings include a wide range of workspace furniture, architectural solutions, custom millwork, flooring, audiovisual integrations, comprehensive in-house design, and project management services, as well as the production of eco-friendly new furniture.

Corporate Interiors Inc provides industry-leading benefits to eligible employees, which include:

  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Company-Paid Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(K) and Profit Sharing Plan
  • And more, detailed on our careers page.

We are an EEO/AA Employer/Veteran/Disabled. If you require special assistance or an accommodation to apply due to a disability, please reach out to our HR department.