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Client Services Analyst II

1 month ago

New Castle, Delaware, United States Deluxe Corporation Full time

The Client Service Analyst serves as the first point of contact when clients have escalated questions or issues to report. For assigned clients, they handle moderately complex customer interaction, research, and account management supports, working closely with Client Service, Analyst, Customer Service, Client Support, Operations, Project Management, and Business Services teams.

Key Responsibilities:

  • Provide exceptional customer service and support to assigned clients.
  • Research and resolve moderately complex customer issues and concerns.
  • Collaborate with internal teams to ensure seamless account management and support.
  • Develop and maintain strong relationships with clients to drive business growth and satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in using technology and software applications.