Service Support Specialist

2 days ago


New Castle, Delaware, United States MODERNCONTROLS LLC. Full time
Job Description

ModernControls LLC is seeking a highly motivated Service Support Specialist to join our team based out of our headquarters in New Castle, DE. This role is a key member of the service administrative team and plays a crucial part in the day-to-day operations of our service business.

Key Responsibilities:
  • Maintain Contract Billing Rate Sheet
  • Maintain Contract Renewal/Billing Sheet
  • Create and Distribute invoices for all service-related work orders
  • Close Material Sale jobs, Project work order jobs and BAS work order jobs after billing
  • Review PMA inspections from Maintenance Coordinator and close work orders
  • Accurately input purchase orders and work orders in Computer based software system
  • Track and arrange material for weekly distribution to field offices
  • Coordinate service opportunities that have been received throughout the day
  • Receives calls from service technicians to communicate about the schedule
  • Track material for job completion and work with service coordinator and service manager on technician skill sets and best fit for customer's needs
  • Assist scheduling projects with Sales department or Project team
  • Follow up with customers on status of technician visit, which includes dates and approximate times
  • Maintain customer communication on material deliveries and service technician arrivals
  • Relay customer information and reason for calling the technician and schedule a time frame
  • Familiarize myself with the current service schedule in teams and keep office team members informed
  • Schedule manpower, updating Computer based software system, and contacting technicians
  • Verify purchase order totals/obtain invoices needed for billing
  • Price and enter service work order invoices
  • Provide work order net profit % to VP for review
  • Enter Material Sale invoices and enter information on material spreadsheet
  • Price and enter BAS work order invoices
  • Process New/Renewal Agreements in Computer based software system
  • Verify hours and costs for visits with estimate sheet
  • Maintain Usage Reports as required
  • Enter labor rates in Computer based software system
What's in it for you:
  • Highly Competitive salary (commensurate with experience)
  • Company paid Medical Insurance
  • Dental and Vision insurance provided
  • Health Savings Account (HSA)
  • 401K with company matching
  • Opportunities for career growth, training, and development
  • A family culture built on recognition
  • Lots of company fun, community events and more
Requirements:
  • Required Qualifications:
  • Physical Standards:
  • Vision abilities required include close vision, distance vision, and ability to adjust focus
  • Knowledge & Skills:
  • Must have great organizational skills and the ability to efficiently manage time, workload, and resources
  • Able to work individually without supervision
  • Able to communicate clearly (verbal or written) with articulate professionalism and courtesy
  • Advanced knowledge of Microsoft Office toolset (Word, Excel, Outlook, SharePoint, Teams, etc)
  • Ability to define problems, establish facts, and draw valid conclusions


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