Senior Account Manager

2 days ago

Grand Rapids, Michigan, United States Alera Group Full time
Senior Account Manager - Property & Casualty Insurance

Alera Group is seeking a seasoned Senior Account Manager to join our Property & Casualty team in Grand Rapids, MI. As a critical member of our Commercial Insurance Team, you will work closely with Sales Executives, Loss Control & Claims Consultants, and Account Coordinators to manage the insurance program for large, complex businesses and key clients.

Key Responsibilities:
  • Manage a designated book of business with advanced technical knowledge.
  • Achieve positive retention and growth outcomes through effective service, marketing, claims, renewal, and account development strategies.
  • Effectively transition identified accounts to Account Managers, growing a book of business through mentorship and training.
  • Lead renewal strategy, including marketing approach, client communication & deliverables, and identifying additional coverages or services to offer specific to the client.
  • Coordinate the delivery of agency and Alera capabilities for clients, demonstrating the value of these resources with data-based analysis.
  • Develop and maintain strong underwriter relationships by maintaining a partnership approach to marketing and client management.
  • Negotiate on behalf of clients with carriers and other service providers, building a business case based on facts and information.
  • Collaborate with the Account Coordinator team, utilizing their expertise in certifications, schedules, proposals, and other tasks.
  • Lead adoption and adherence to established client deliverables, agency best practices, and technology solutions.
  • Demonstrate leadership and technical expertise by providing meaningful and constructive feedback in team meetings.
  • Manage claim reporting client experience throughout the claims process, ensuring timely and fair handling.
  • Master internal client management systems, including ImageRight and AMS 360.
  • Identify and assist in developing cross-selling opportunities.
  • Pursue a program for personal and professional development.
  • Create and maintain a positive work environment, building trust, open communication, creative thinking, and cohesive teamwork.
Requirements:
  • Advanced technical knowledge of commercial insurance with a minimum of 5 years of experience.
  • Possess a Property, Casualty License.
  • Possess a professional insurance designation, such as CIC and/or CPCU.
  • Thorough understanding of underwriting and insurance coverage.
  • Ability to read, analyze, interpret, and communicate insurance coverage.
  • Demonstrated ability to collaborate with diverse individuals.
  • Ability to effectively work with a large variety of internal and external business partners.
  • Exceptional organizational, attention to detail, and time management skills.
  • Basic understanding and use of Microsoft Office products.
  • Very strong verbal and written communication abilities.

Alera Group offers a competitive base salary, comprehensive benefits, and a hybrid work arrangement. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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