Patient Access Coordinator
3 days ago
We are seeking a highly skilled and compassionate Patient Access Specialist to join our team at Men's Health Foundation. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our patients, ensuring a seamless and efficient experience from registration to treatment.
Key Responsibilities- Patient Confidentiality: Uphold the highest standards of patient privacy, adhering to HIPAA guidelines.
- Customer Service Excellence: Provide outstanding customer service, adhering to our Customer Service Performance Standards.
- Professional Interactions: Handle patient calls and visits with professionalism and courtesy, addressing questions and resolving minor complaints efficiently.
- Team Coordination: Maintain open communication with providers, medical assistants, and colleagues to ensure seamless patient care.
- Service Awareness: Stay informed about our services and upcoming events to assist patients effectively.
- Warm Welcomes: Greet patients and complete their registration using our Electronic Medical Record (EMR) system.
- Document Management: Scan and verify essential patient information, including demographics and insurance details.
- Form Assistance: Help patients fill out necessary forms with ease.
- Payment Processing: Manage patient payments, ensuring cash box security and daily reconciliation.
- Patient Flow Monitoring: Oversee the patient experience from registration to treatment, ensuring all concerns are addressed before checkout.
- Maintenance: Keep waiting and reception areas clean, safe, and welcoming.
- Supply Management: Ensure all office supplies are stocked and ready for daily operations.
- High-Volume Calls: Professionally manage a high volume of patient calls, addressing inquiries and routing calls as needed.
- Data Entry: Accurately enter new patients into the EMR and update existing patient information.
- Insurance Verification: Confirm insurance eligibility and understand our contracted payers.
- Appointment Management: Identify patient needs, resolve inquiries, and schedule or modify appointments seamlessly.
- High School Diploma or Equivalent: Required.
- Ability to Maintain Composure: Ability to maintain composure in fast-paced, stressful situations.
- Pleasant, Positive Attitude: Pleasant, positive attitude and professional appearance.
- Detail-Oriented: Detail-oriented with a commitment to accuracy and continuous improvement.
- Strong Verbal and Written Communication Skills: Strong verbal and written communication skills.
- Excellent Customer Service Abilities: Excellent customer service abilities.
- Familiarity with EMR Applications: Familiarity with EMR applications is a plus.
If you're passionate about delivering exceptional customer service and providing outstanding support to our patients, we'd love to hear from you. Join our team and help us deliver high-quality care with a smile.
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