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Customer Service Representative

2 months ago

Peoria, Arizona, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences to provide tailored solutions.
  • Drive sales growth by identifying opportunities to upsell and cross-sell products, and by providing expert advice and recommendations.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Stay up-to-date with product knowledge, features, and benefits to provide expert advice and recommendations to customers.
  • Maintain a clean and organized store environment, adhering to company standards and expectations.
  • Work collaboratively with colleagues to achieve sales goals and objectives.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to lift up to 50 pounds, with or without reasonable accommodation.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work with a dynamic and supportive team, and to develop your skills and knowledge in a fast-paced and rewarding environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.