Customer Service Representative

2 weeks ago


Peoria, Arizona, United States Orkin Full time
Unlock Your Career Potential with Orkin

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you'll play a pivotal role in ensuring every customer has an exceptional experience with Orkin.

Responsibilities:
  • Field incoming customer service calls with a friendly and empathetic approach
  • Communicate effectively with Service Technicians to meet customer requirements
  • Proficiently navigate our Windows-based and web-based systems to perform data entry
  • Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs
  • Use effective communication skills to communicate and empathize with customers
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Work collaboratively within a team environment
What We Offer:
  • Competitive earnings starting at $18/hour
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
  • Industry-leading, quality training program
Why Choose Orkin?
  • Founded in 1901, Orkin is a global residential and business service provider with a reputation for delivering top-notch service
  • The pest management industry is growing and is a recession-resistant line of business
  • We value a service-oriented mindset that leads to building loyalty and trust with clients
  • We hold ourselves responsible to commitments and value being part of a team
  • We support the community and are financially stable and growing as the largest subsidiary of Rollins, Inc.
Qualifications:
  • High School Diploma or equivalent required
  • Ability to obtain the appropriate pesticide license/certification if required (company-paid)
  • Ability to work independently and interact with clients

Candidates must meet physical job requirements and safely perform job duties with or without accommodations. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.



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