Customer Service Representative
4 weeks ago
Job Summary
CSL Plasma is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to donors, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities
- Provide excellent customer service to donors, responding to their inquiries and resolving any issues in a timely and professional manner.
- Monitor and maintain a clean and efficient work environment, ensuring that all equipment and supplies are available and in good working order.
- Perform basic math calculations to accurately record donor data and maintain accurate records.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Collaborate with other team members to achieve common goals and objectives.
Requirements
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment.
- Ability to understand and follow basic instructions and guidelines.
- Ability to work effectively in a team environment and communicate effectively with donors and colleagues.
Working Conditions
- Ability to stand and walk for up to 100% of the time.
- Ability to reach, bend, and kneel to perform tasks.
- Occasional lifting and carrying of up to 25 pounds.
- Frequent exposure to hazardous chemicals and extreme temperatures.
Benefits
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- Comprehensive training and development programs.
- Flexible scheduling and work-life balance.
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